EXCHANGE / RETURN
Can I return the goods?
No returns are accepted without prior notices. Please contact customer service regarding your invoice number. We reserve the right to examine returned goods before issuing credit. Special order products or goods sold on a non-return basis may not be returned.
Is there a deadline for returns?
You may return an order within 14 days of receiving the order. Please note that we can only take back goods that are undamaged, unused, complete, and – if possible – in the original packaging when they are sent back to us. More information can be found in our General Terms and Conditions.
How can I exchange an item? What should you do if you do not like the ordered product or it does not meet your expectations?
Within 14 days after receipt of the goods, you can exchange the products, provided they have not been used. Return the product and make a new purchase. A direct exchange is unfortunately not possible.
I received the wrong product. What to do?
We sincerely apologize if you have received a product which is different from what you ordered. Please contact our Customer Service. We will find a quick solution.
I received a defective product. What to do?
We apologize if the desired product has arrived defective. Please contact our Customer Service either by phone, Mondays to Fridays from 8:00 am to 4:00 pm or send us an e-mail stating your order number and explain the defect. This makes it possible for us to search for a solution as soon as possible.
SHIPPING AND DELIVERY
How much are the shipping costs?
The prices stated on the product pages include VAT and other price components. The shipping cost depends on the quantity of the products and the destination you want to ship items to.
How long does it take for my product to be delivered?
Once your order and payment have been received, we will ship the goods. If no different delivery time is noted for the respective article, the delivery time is 7-10 working days from the date the transaction was concluded (Monday to Friday, with the exception of public holidays in Pakistan).
Is there a minimum order value?
As we are a manufacturer of demand. So Yes there is a minimum order quantity in our online shop. The minimum order quantity is 50 to 100 pieces per article and design.
Which parcel service do you use?
Orders are usually delivered by DHL. In some rare cases, the items will be delivered by else.
Can I also pick up my order?
Please understand that we cannot offer personal pickups in our factory because of the high order volume.
How do I track my order?
The shipping notification e-mail has a tracking link with which you can track your order.
What do I do if my order is not delivered?
You will receive a shipping notification by e-mail as soon as we have submitted your order to DHL. If the package does not arrive within stated days, it is best to first ask DHL directly or contact our Customer Service.
CONTACT
How can I contact you?
We would like to answer all of your questions about our products and our online shop as quickly as possible. That’s why we have already put together a selection of topics at this site that many of our customers are dealing with.
If you cannot find an answer to your request, do not hesitate to contact us. Please use our contact form, We will answer as soon as possible. (Mondays to Fridays, 8:00 am to 4:00 pm). Please let us know your customer and order number (if available).